ORDERS

How long will it take for my order to be processed?

Orders are processed and shipped within 2-5* business days**.

Large orders 20+ items, bulk or wholesale orders are processed within 4-10 business days.

*Shipping times may be delayed during sales, holidays, severe weather conditions or peak periods.

**Business days start the day after the order is placed and does not include weekend, holidays or any bank holiday.

Orders placed on Friday, Saturday, Sunday or a bank holiday will not begin processing until the Monday or the following business day.

Orders are not shipped on Saturdays, Sundays or Holidays.

 
Can I cancel, change or add to my order?

Yes you can. As long as the order hasn't been shipped or processed yet you can make changes. You can email your request to deluxebeautysupply.ca or do it yourself through the link on your confirmation email.
 

Why was my order cancelled?
We normally send an explanation when we initiate a cancelled order. We will normally cancel any order if the product has been damaged and we can't get a replacement. We will also cancel any order deemed fraudulent 

Store Pick-up & Local Delivery

How long do local delivery orders take to process?

Local delivery orders take 1 to 2 days to be processed.

I need my order today, is there any way to know before ordering?

Local Delivery Orders placed by 8am for products in stock are processed and delivered the same day in the GTA. Hamilton, Burlington & Milton are delivered the next day.

Do you offer Local Delivery?

We offer local delivery for orders placed within our delivery zone Monday to Friday. 

How do I know if I qualify for Local Delivery?

Orders that fall within our delivery zone, will automatically be given the option for delivery at checkout. 

Do you offer Same Day Local Delivery?

We currently offer Same Day Local Delivery on orders placed by 8am. Orders received after 8am may not be delivered until the next day. Same Day Local Delivery is currently not available on weekends or holidays.

How will I know when to expect my delivery order?

We will notify you when your order is ready to be delivered. The tracking number and link will be sent so you can follow your orders progress. The delivery driver may call or text you prior to arrival to confirm delivery details.

Orders in the GTA will be delivered between 4pm-10pm Monday to Friday.

Orders are delivered between 10am - 4pm Monday to Friday for Milton, Hamilton and Burlington and for businesses. 

Do you offer Local Delivery on Saturday or Sunday?

We currently do not offer weekend local delivery.

Do you offer Local Delivery on holidays?

No, at this time we do not offer delivery on holidays.

I live outside of your delivery zone but within the GTA. Can I get my order delivered instead of shipped?

Absolutely, we would be glad to help you with this. Please reach out to us directly and we will be able to offer you a quote on the delivery fee required for your location.


SHIPPING


Orders are shipped out daily by 4PM EST Monday to Friday.

How long does it take for my order to be delivered?
Orders can take anywhere from 1-10 days to be delivered depending on your location.  Delivery estimates are provided by the carrier at the checkout. Please note delivery times are based on how far the order has to travel and do not include processing times. 
 

What shipping methods do you offer? 
We currently offer shipping through Canada Post, UPS, FedEx, CanPar & Purolator.

 

How much will it cost to ship my order?
We offer FREE SHIPPING on orders qualifying orders within Canada.

If you require faster delivery, the best method of getting an estimated shipping cost is to add all the items you want to purchase into your shopping cart. Once in the shopping cart page, input the province, and area code of where you will be shipping to and an estimated shipping cost will be provided. 

Can I cancel my order after it has been shipped?
Orders cannot be cancelled after they have been shipped. 

 My item(s) arrived damaged. What can I do?

We apologize for the inconvenience of receiving a damaged item. Please contact us immediately so we can ship out a replacement item.
Please email us at deluxebeautysupply.ca


My product arrived but it is different from the picture on your website. Was I sent the wrong product?

We strive to ensure the accuracy of the product images, information and ingredients on our site. Occasionally manufacturers make changes to the packaging and/or ingredients in their products. When this happens sometimes we are not aware that there even is a change until after we receive the shipment. In some cases the change may be pending an update on our website when the order was submitted.

We try to make an effort to contact customers before shipping orders where we know there has been a change. If you received the new version of a product but wanted the original version, please let us know and we will process a return and refund for you. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. 
 
The item I want has changed it's packaging or formula and I see that you have that version pictured on your site. How can I be sure that I am getting the old and not the new version?

Just give us a call or send us an email and our team will be able to verify exactly what version we have. It might be that the change may be pending an update on our website. 


  
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